How do I start a return? What is the process?Updated a day ago

Note: This return policy applies to our United Kingdom site. If you are shopping from another country, please refer to our regional North American, EU or International sites.

Our return policy is designed to offer full transparency and guarantee customer satisfaction. You have a 30-calendar-day window from the fulfillment date to return items for an exchange or refund. 
To ensure a smooth process, please note the following basic conditions: 

• The product must be brand new, unworn and in resalable condition. (Shoes with scratched soles will not be accepted, so please try them on a carpeted surface.) 
• MTO, Custom and Final Sale items cannot be returned or exchanged. 
• The product must be returned in the same condition in which it was sent, including all original packaging (Meermin shoe box, dust bag(s) and shipping packaging). Please do not use the Meermin shoe box as the shipping container.

Please find the return procedure for orders shipped within the United Kingdom outlined below: 

UK Returns Procedure:

We’re committed to providing easy and cost-effective returns for our customers in the United Kingdom. Here’s everything you need to know about our return process and options.

Unlock Free Returns Option:

For added flexibility, you can unlock free returns on eligible items by paying a £3.39 Free Returns Fee at checkout. Here’s how it works:

• If the £3.39 Free Returns Fee is paid at checkout: Your return label is provided free of charge, and there is no additional cost for sending eligible items back to us.
• If the Free Returns Fee is not paid at checkout: You can still start a return, but a flat fee of £4.20 will apply to cover the return label and restocking.
• The Free Returns Fee option is currently only available for US, EU and UK orders.

Important Note: Free returns do not apply to items marked as Final Sale or to orders subject to other store policies that restrict returns. Please check your items’ return eligibility before completing your purchase.

Whether or not you paid the Free Returns Fee at checkout, follow these steps to start and complete your return:

• Visit our UK Returns Portal here.
• Select the item(s) you would like to return and your reason for each. (Some return reasons require you to choose a follow-up reason before continuing to the next page.) 
• Print the shipping label provided, attach it to your package and send it. 
• Please send the item(s) back within 7 days of printing the label to remain eligible for an exchange or refund.
• If you prefer not to use our return label, you can ship the package yourself. In that case, please complete the Return form, include it in the package, send it to the address below and share the tracking number with us once available:

Meermin Shoes c/o Returns 
Unit 3, Junction Two Industrial Estate, Demuth Way
Oldbury
West Midlands
B69 4LT 
United Kingdom

Useful information for Returns: 

• Processing Time: Once we receive your return, please allow 5–10 business days for processing.
• Exchanges: Once we receive the returned item(s), Meermin will ship the replacement item(s). If the Free Returns Fee was purchased at checkout, the exchange is processed at no additional cost. If not, a £4.20 return label and restocking fee will apply. For a second exchange on the same order, the customer is also responsible for the outbound shipping costs.
• Refunds: Refunds are processed within 10 business days of receiving your return. Only the cost of the returned item(s) is refunded; original shipping costs are non-refundable. If the Free Returns Fee was not paid at checkout, a £4.20 return label and restocking fee will apply. Once processed, the refund may take up to 14 days to appear in your account, depending on your bank. Refunds can only be issued to the original payment method.
• Store Credit: You may choose store credit instead of a refund and receive an additional £10 bonus toward a future purchase. Once issued, store credit cannot be cancelled or transferred. If the Free Returns Fee was not purchased at checkout, a £4.20 return label and restocking fee will apply.
• Defective Items: If you believe your item is defective or there is a problem with your order, please contact us within 7 days of receiving it and include photos so we can review your case.
• Rejected Packages: If you refuse a parcel and it is returned to Meermin, any return shipping charges, taxes or duties we incur will be deducted from your refund.
• Returns Without Instructions: If a return arrives without telling us whether you want an exchange, refund or store credit, store credit will be issued by default. This store credit is valid for 12 months from the date of issue.

Still have questions or need more information? Please contact our Customer Support team. We’ll be happy to help.